Website policies
This page contains information relating to The Oakhill Inn, it's various policies and full terms of use.
Please click on relevant titles to read in more detail:
Privacy Notice
Last updated: 26 August 2026
The Oakhill Inn (“we”, “us” and “our”) is committed to handling your personal information responsibly. This notice explains how we collect, use, store and share personal data when you use our website, contact us, book with us or visit the inn.
Who we are and how to contact us
Data controller: [full legal entity / sole trader name], trading as The Oakhill Inn.
Address: [registered/trading address]
Email: [privacy email].
Telephone: [telephone].
ICO registration number: [number, if applicable].
The information we collect
Depending on how you interact with us, we may collect your name, contact details, booking or enquiry details, payment-related information handled by our payment or booking providers, communications with us, accessibility or dietary information you choose to provide, and technical information about how you use our website.
How we use your information
- To respond to enquiries and manage table, room or event requests.
- To provide and administer bookings, stays, payments and customer service.
- To manage our relationship with you, including resolving issues or responding to feedback.
- To improve and secure our website and services.
- To send marketing only where permitted by law and, where required, with your consent.
Our lawful bases
We use personal data where it is necessary to take steps at your request or perform a contract; to comply with a legal obligation; for our legitimate interests in operating, improving and protecting our business, provided those interests are not overridden by your rights; or with your consent where consent is required. Where you provide allergy, accessibility or other special-category information, we will use it only where necessary to meet your request and on the appropriate lawful condition. Please avoid sending sensitive information unless it is relevant to your enquiry or booking.
Who we share it with
We may share personal data with carefully selected suppliers who help us run the website and business, such as our website host, booking and payment providers, email and IT providers, analytics providers and professional advisers. We may also disclose information where required by law. We do not sell personal data.
International transfers
Some suppliers may process information outside the UK. Where that happens, we will use appropriate safeguards required by data-protection law. [Confirm this statement against your actual suppliers.]
How long we keep it
We keep personal data only for as long as necessary for the purpose collected, including legal, accounting and reporting requirements.
Your rights
You may have rights to ask for access to your personal data, correction of inaccurate data, deletion, restriction, objection to certain processing, portability, and withdrawal of consent at any time where we rely on consent. To exercise a right, contact [privacy email]. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk
Marketing
We will only send electronic marketing where permitted by law. You can unsubscribe at any time by using the link in our messages or by contacting us.
Changes to this notice
We may update this notice from time to time. The latest version will always appear on this page with the “last updated” date.
Website Terms of Use
Last updated: 26 August 2026
These terms govern your use of theoakhillinn.com (the “Website”). By using the website, you agree to these terms. If you do not agree, please do not use the website.
1. Ownership & Intellectual Property
- Content: All content on this website—including text, images, logos, graphics, design elements, and software—is the property of The Oakhill Inn or its content suppliers and is protected by UK and international copyright and trademark laws.
- Permitted Use: You may view, download, and print pages from the website for your own personal, non-commercial use.
- Restrictions: You must not copy, reproduce, republish, modify, distribute, or otherwise exploit any content from this site for commercial purposes without our prior written consent.
2. External Links & Third-Party Services
- Third-Party Booking Systems: Our website contains links and embedded widgets to third-party platforms (such as our room and table booking engines). These third-party sites operate under their own terms of use, privacy policies, and cookie practices. We are not responsible for the content, security, or availability of these external platforms.
- Outbound Links: Any other external links provided on this site are for your convenience only. We do not endorse or take responsibility for the content or services provided by third-party websites linked from our pages.
3. Website Availability & Accuracy
- Accuracy of Information: We strive to ensure that all information on this website (such as opening times, menus, room details, and rates) is accurate and up to date. However, we do not warrant or guarantee that all content is free of errors, complete, or fully up to date.
- Site Availability: Access to our website is provided on a temporary basis. We reserve the right to modify, suspend, or withdraw any part of the site at any time without prior notice, and we will not be liable if the site is unavailable for any period.
4. Limitation of Liability
- General Use: To the fullest extent permitted by UK law, The Oakhill Inn excluding any liability for losses, damages, or claims arising out of or in connection with your use of (or inability to use) this website or reliance on any information provided on it.
- Technical Security: While we take reasonable measures to keep our website secure, we do not guarantee that the site will be free of viruses, bugs, or malicious code. You are responsible for maintaining your own anti-virus software and device security.
5. Acceptable Conduct
When using our website, you agree not to:
- Use the site in any way that violates applicable local, national, or international laws or regulations.
- Introduce viruses, Trojans, worms, or other technologically harmful material.
- Attempt to gain unauthorized access to our site, server, or any connected database.
6. Changes to These Terms
We reserve the right to update or revise these Terms of Use at any time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the website following any modifications constitutes your acceptance of the revised terms.
7. Governing Law
These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Contact Information
If you have any questions regarding these Website Terms of Use, please contact us:
- The Oakhill Inn
- Email: info@theoakhillinn.com
- Phone: 01749 840442
Changes
We may update these terms from time to time. Continued use of the Website after an update means you accept the revised terms.
Room booking and cancellation terms
Last updated: 26 August 2026
These terms govern your use of this website and any associated booking platform(s).
Our guest room operating hours:
- Midweek Afternoon Closing: The Inn is closed between 3:00 PM and 5:00 PM, Monday through Friday. If you plan to check in during these hours, please contact us in advance so we can arrange for someone to meet you.
- Sunday Evening Closing: The Inn closes at 9:00 PM on Sundays.
1. Booking & Contract
- Agreement: These terms apply to all accommodation bookings made with The Oakhill Inn ("We/Us/Our") by the person making the reservation ("You/Your").
- Eligibility: You must be at least 18 years old and legally capable of entering into a binding contract to make a booking.
- Confirmation: A contract comes into effect once we confirm your reservation and assign a reservation number. Please retain this reference number for any future amendments or cancellations.
- Governing Law: These terms are governed by English law.
2. Payment & Pricing
- Rates: All rates are quoted per room, per night, and include VAT where applicable. Extras or additional services are not included unless specified.
- Payment Methods: We accept major credit/debit cards, PayPal, and other specified payment methods.
- Deposits & Balances: Depending on the rate booked, full payment or a deposit equal to the first night’s stay will be taken at the time of booking. Any remaining balance is payable upon check-in or check-out.
- Merchant of Record: Your payment statement will display our official trading name as the merchant of record.
3. Arrival & Departure
- Check-In: Standard check-in times are specified on your Booking Confirmation. If you need to check in outside of these hours, you must arrange this with us prior to arrival. Unarranged late arrivals may result in booking cancellation under our standard cancellation terms.
- Check-Out: Standard check-out time is 10:00 AM.
4. Cancellations & Amendments
- Before the Cancellation Deadline: If you cancel on or before the deadline stated in your Booking Confirmation, you will receive a full refund, including any pre-paid booking extras.
- Late Cancellations: If you cancel after the deadline, you will be charged the full amount of the first night’s stay, including any extras selected for that night.
- Booking Amendments: Any changes to dates, guest numbers, or room types are subject to availability and rate adjustments. If we cannot accommodate your requested change and you choose to cancel, standard cancellation terms apply.
5. Relocation / Availability
In the rare event that we are unable to provide your booked accommodation, we will arrange alternative accommodation for you.
- If the replacement is more expensive, we will cover the difference.
- If it is less expensive, we will refund you the difference.
6. Guest Responsibility & Damages
- Damage: You are responsible for any damage or loss caused to our property during your stay by your actions or neglect. You agree to indemnify us and cover the cost of any necessary repairs or replacements.
- Dogs/pets: Well behaved dogs are welcome all our rooms except for Room One. Well behaved dogs are also welcome in the pub, bar and garden area. You are responsible for any damage or loss caused to our property during your stay or visit by your pets or neglect. You agree to indemnify us and cover the cost of any necessary repairs or replacements.
- Guest Conduct: We reserve the right to terminate a booking immediately without refund or compensation if a guest's behavior is unacceptable or causes a disturbance to other guests.
7. Liability
Other than for death or personal injury caused by our negligence, or for fraudulent misrepresentation, our total liability to you is limited to the total price of your booking. We are not liable for any failure to perform our obligations due to events beyond our reasonable control.
8. Privacy & Data Handling
Your personal information will be handled strictly in accordance with UK data protection laws.
- To process your booking, your details are securely transferred to our reservation management provider, eviivo Limited (154 Pentonville Road, London, N1 9JE).
- By making a booking, you consent to the processing and transfer of your data for reservation management purposes.
Accessibility Statement
Last updated: 26 August 2026
We want The Oakhill Inn and it's website to be easy to use for as many people as possible. We are working to make content clear, navigation straightforward and the site usable with common assistive technologies and on mobile devices.
WEBSITE ACCESSIBILITY
We continuously work to ensure our website is usable with common assistive technologies and mobile devices.
Features & Improvements:
- Accessibility Plugin: We run an accessibility widget on our website, allowing users to customize text size, contrast, and navigation preferences according to their needs.
- Readable Design: We use clear headings, high-contrast readable text, and descriptive link labels.
- Image Alt-Text: We aim to provide text alternatives for all informative images.
- Mobile Compatibility: Pages and external booking links are optimized for mobile devices and tablets.
Known Limitations:
Our online table and room booking systems are managed by external third-party providers (such as eviivo). While we select partners who prioritize user experience, some accessibility features within these portals remain outside our direct control. If you encounter any difficulty booking online, please call or email us directly and we will gladly process your reservation manually.
PHYSICAL ACCESS
As a historic 19th-century building, our premises present certain physical characteristics that guests with mobility requirements should be aware of before arriving:
- Parking & Arrival: We have an on-site customer car park located at the side of the inn, providing a relatively level approach to the main entrance.
- Bar, Restaurant & Gardens: The ground-floor pub, bar, dining areas, and garden spaces feature level access over traditional timber and flagstone flooring. Tables can easily be rearranged to accommodate wheelchairs or walking aids.
- Accessible Facilities: Accessible ground-floor toilet facilities are available for all pub and restaurant guests.
- Guest Accommodation: All five of our boutique bedrooms are located on the first floor and are accessible via a central staircase only. Due to the age and structural layout of the building, we unfortunately do not have a lift or ground-floor bedrooms.
- Assistance Dogs & Staff Support: Assistance dogs are welcome throughout the inn. Our team is always available to help with luggage, seating arrangements, or any specific mobility requirements.
FEEDBACK & VISITING ASSISTANCE
- If you need help planning your visit, require information in an alternative format, or experience any accessibility issues on our website, please get in touch below.
We aim to respond to all accessibility enquiries within 2 working days and will always do our utmost to accommodate your requirements.
© The Oakhill Inn 2026. All rights reserved. By Harvest.